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<p>The example here shows the connection method for an Avaya IP Office.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_ip_office_6.png" alt="PBX properties" /> <h2>Inactivity</h2> <p>TIM Enterprise can alert you when your phone system has become <b>inactive</b>, meaning it hasn't provided any call record data for a time, possibly indicating a fault.</p> <h4>Trigger</h4> <p>To set up an inactivity alert, tick the box inside the <span class="reference">Trigger</span> section, choose the amount of time that there must be inactivity from your phone system for it to be considered inactive, then specify an email address to send an inactivity warning alert to.</p> <p>Inactivity from your telephone system can be caused by a network failure between your phone system and the machine running the TIM Enterprise software. In some cases, resetting the connection can force the phone system to reconnect. If you want TIM Enterprise to reset the connection when inactivity is detected, tick the box alongside that option.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_2.png" alt="PBX Inactivity" /> <h4>Exclusions</h4> <p>Inactivity might not always be as a result of a fault. Your organisation's normal work patterns might mean that the phone system is naturally inactive between certain hours or on certain days (e.g. at weekends). In this case, it is prudent to exclude those periods when inactivity may naturally occur, so that an alarm isn't sent unnecessarily during those times. Tick the boxes alongside the days and hours that you expect your phone system to naturally be inactive.</p> <h2>Options</h2> <p>..............................................................................<p>This option when enabled restricts users/groups within the site so if anyone takes out a user from the PBX level and places it outside in a group (which they shouldn't), it will create the extension again and place it back into the "Discovered Users" folder. This option by default will be off and will only be used by us if we think it's necessary for the client in question.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_3.png" alt="PBX properties" /> |
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