...
| HTML |
|---|
<p>All the possible combinations that you can have in terms of Exclusions Criteria are explained below. You can select the <span class="reference">Property</span> first, then pick an <span class="reference">Operator</span> and finally insert the <span class="reference">Value</span>.</p>
<h4>Account code</h4>
<p>Enter a numerical value corresponding to a phone number, number range or portion of phone number. If you want to set an exclusion when a call is made using a particular account code, enter the account code here and select <span class="keyword">equals</span> e.g. Set an exclusion when any call is made with an account code "55697".</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the account code entered</li>
<li><span class="keyword">Does not equal: </span>To find all calls to everything except a particular account code</li>
<li><span class="keyword">Begins with: </span>To find calls to an account code beginning with a specific series of digits</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls to account codes beginning with a specific series of digits</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the account code number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to account codes ending with a specific series of digits</li>
<li><span class="keyword">Does not end with: </span>When you want to find calls to account codes that do not end with a specific series of digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_1.png" alt="Stats point criterion example" />
<h4>Call type</h4>
<p>You can set an exclusion when a particular call type happens or does not happen. Simply select, <span class="keyword">equals</span> or <span class="keyword">does not equal</span> from the <span class="reference">Operator</span> list and the type of call you want to report on from the <span class="reference">Value</span> list.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the call type entered</li>
<li><span class="keyword">Does not equal: </span>To find all call types except the particular one entered here</li>
</ul>
<p>You can select among the following call types:</p>
<ul>
<li><span class="keyword">All inbound: </span> The report will produce results based on every inbound call</li>
<li><span class="keyword">Inbound answered: </span>The report will produce results based on inbound answered calls only</li>
<li><span class="keyword">Inbound DDI only: </span>The report will produce results based on inbound DDI (direct dial) calls only</li>
<li><span class="keyword">Inbound transfer only: </span>The report will produce results based on inbound transferred calls only</li>
<li><span class="keyword">Inbound missed: </span>The report will produce results based on inbound missed calls only</li>
<li><span class="keyword">All outbound calls: </span>The report will produce results based on every outbound call</li>
<li><span class="keyword">Outbound connected only: </span>The report will produce results based on outbound connected calls only</li>
<li><span class="keyword">Outbound not connected only: </span>The report will produce results based on outbound calls that were not actually connected</li>
<li><span class="keyword">Outbound operator assisted: </span>The report will produce results based on outbound calls that operator assisted</li>
<li><span class="keyword">Tandem: </span>The report will produce results based on outbound calls that were not actually connected</li>
<li><span class="keyword">User mobile calls: </span>The report will produce results based on tandem calls i.e. calls coming into a switch through one line and transferred out again through another</li>
<li><span class="keyword">User SMS: </span>The report will produce results based on "user-dispatched (sent) text messages". These types of "call"
only come through if processing mobile billing data</li>
<li><span class="keyword">All internal: </span>The report will produce results based on internal calls only</li>
<li><span class="keyword">Internal answered only: </span>The report will produce results based on internal answered calls only</li>
<li><span class="keyword">Internal not answered only: </span>The report will produce results based on internal calls that were not answered</li>
<li><span class="keyword">Internal not connected only: </span>The report will produce results based on internal calls that were not actually connected</li>
<li><span class="keyword">Private wire: </span>The report will produce results based calls that went over a private wire</li>
<li><span class="keyword">Feature: </span>The report will produce results based on feature calls. A feature call is something which a user dials to obtain a specific PBX feature (such as voicemail enable/disable, group pick up, etc.) They're not really outbound calls or even internal calls, although some may be picked up as such. A feature call can vary depending on the make/model of PBX</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_2.png" alt="Stats point criterion example" />
<h4>Carrier</h4>
<p>The carrier is the tariff table used to cost the call. You can choose to
set an exclusion when calls by a particular carrier are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Calls equal to the value entered here e.g. all calls via BT</li>
<li><span class="keyword">Does not equal: </span>Calls not equal to the value here e.g. all calls where BT is not the carrier</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_3.png" alt="Stats point criterion example" />
<h4>Channel</h4>
<p>If you want to set an exclusion when a call is routed or not routed over a particular channel, select this criterion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Calls equal to the value of the channel entered here</li>
<li><span class="keyword">Does not equal: </span>Calls not equal to the value of the channel entered here</li>
</ul>
<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_exclusion_exmpl_4_1.png" alt="Stats point criterion example" />
<p>The following window will appear. Drill up and down in the Directory in order to find the channel that you want to add. Then click on the green
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" />
icon, as highlighted in red below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_exclusion_exmpl_4_2.png" alt="Stats point criterion example" />
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_4_3.png" alt="Stats point criterion example" />
<h4>Chargeband</h4>
<p>If you want to set an exclusion to advise when calls to a specific chargeband have been made use <span class="button">Chargeband</span> as your criterion. This is normally used to set exclusions for calls using expensive chargebands but can also be used to advise when calls do not use a specific chargeband.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>...........<span>To find only exact matches for the chargeband entered e.g. Equals UKNAT</li>
<li><span class="keyword">Does not equal to: </span>...............<span>To find all calls to everything except a particular chargeband e.g. Does not equal UKNAT</li>
<li><span class="keyword">Begins with: </span>..................<span>To find calls to an chargebands beginning with a specific series of digits e.g. Begins with 'Band ff' for Premium rate calls regardless specific details</li>
<li><span class="keyword">Does not begin with: </span>....................span>To exclude calls to charge bands beginning with a specific series of digits e.g. '8 MOB'</li>
<li><span class="keyword">Contains: </span>................<span>To find a call where you only have a portion of the chargeband e.g. 'Mob' to pick up all mobiles</li>
<li><span class="keyword">Does not contain: </span>..............span>To find a call where you need to exclude certain numbers or portions of the chargeband e.g. Does not contain 'Mob'.</li>
<li><span class="keyword">Ends with: </span>.............span>When you want to find calls to chargebands ending with a specific series of digits e.g. ending with 'ff 13'</li>
<li><span class="keyword">Does not end with: </span>....................span>When you want to find calls to chargebands that do not end with a specific series of digits e.g. not ending with 'ff 13'.</li>
</ul>
<p>An example of this exclusionalarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_5.png" alt="StatsAlarm point criterion example" />
<h4>CLI</h4>
<p>If you want to set an exclusion when a call from a particular CLI appears, you simply need to select <span class="button no_margin">CLI</span> and <span class="keyword">equals</span> and type in the telephone number of the number who called. You also have the facility to enter partial numbers e.g. for Irish mobiles select <span class="keyword">Begins with</span> and type "0035386" in the <span class="reference">Value</span> field. If you wanted to exclude Irish mobiles, you would simply select <span class="keyword">Does not begin with</span>.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find every call except those from that CLI</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with similar CLI numbers</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls from specific CLIs</li>
<li><span class="keyword">Contains: </span>To find call from a CLI where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call from a CLI excluding certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To exclude CLI numbers ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the CLI does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_6.png" alt="Stats point criterion example" />
<h4>Cost</h4>
<p>Exclusions can be set when pre-set cost parameters are met e.g. calls above a particular cost. For example you can set an exclusion for calls above £5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>All calls above the value entered here</li>
<li><span class="keyword">Is less than: </span>All calls below the value entered here</li>
<li><span class="keyword">Equals: </span>Calls equal to the value entered here</li>
<li><span class="keyword">Does not equal to: </span>Calls not equal to the value here e.g. calls that were not free i.e. £0.00</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_7.png" alt="Stats point criterion example" />
|
...
| HTML |
|---|
<h4>Destination</h4>
<p>Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an exclusion was set each time a call to London or a US mobile was made. Additional exclusions could also be added e.g. a cost exclusions stating a minimum cost of $5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for this actual destination</li>
<li><span class="keyword">Does not equal to: </span>To exclude calls that don't match this destination</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with a similar spelling </li>
<li><span class="keyword">Does not begin with: </span>To find calls except those that beging with a specific location spelling</li>
<li><span class="keyword">Contains: </span>To find calls to destinations where you only have a portion of the name</li>
<li><span class="keyword">Does not contain: </span>To find a call to destinations where you want to exclude a portions of the name</li>
<li><span class="keyword">Ends with: </span>To exclude locations ending with specific letters</li>
<li><span class="keyword">Does not end with: </span>To include all calls where the location does not end with specific letters</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_8.png" alt="Stats point criterion example" />
<h4>Dialled number</h4>
<p>If you want an exclusion to be set when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">Begins with: </span>To find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">Does not begin with: </span>To exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to a specific DDI</li>
<li><span class="keyword">Does not end with: </span>Calls to everywhere except a specific number range</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_9.png" alt="Stats point criterion example" />
<h4>Duration</h4>
<p>If you want to set an exclusion when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to look for calls longer than the duration entered</li>
<li><span class="keyword">Is less than: </span>Allows you to look for calls shorter than the duration entered</li>
<li><span class="keyword">Equals: </span>Allows you to look for calls equal to the duration shown</li>
<li><span class="keyword">Is not equal to: </span>Allows you to look for any call that does not match the duration entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_10.png" alt="Stats point criterion example" />
<h4>LCR code</h4>
<p>If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button">LCR</span>, pick <span class="keyword">Does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find any calls over alternative carriers</li>
<li><span class="keyword">Begins with: </span>To find calls for a partial LCR code</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls over certain carriers</li>
<li><span class="keyword">Ends with: </span>To exclude LCR codes ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the LCR code does not end with specific digits</li>
<li><span class="keyword">Contains: </span>To find a call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call on an LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_11.png" alt="Stats point criterion example" />
<h4>Response time</h4>
<p>If you are concerned about response times, you can set an exclusion to advise when response times above a pre-determined duration are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to search for calls where the response time is longer than the number of seconds entered</li>
<li><span class="keyword">Is less than: </span>Allows you to search for calls where the response time is below the number of seconds entered</li>
<li><span class="keyword">Equals: </span>Allows you to search for calls where the response time equals that entered</li>
<li><span class="keyword">Is not equal to: </span>Allows you to search for calls where the response time differs to that entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_12.png" alt="Stats point criterion example" />
<h4>Start time</h4>
<p>If you would like to pick up any calls made after a certain time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time is after 20:00:00 or start time is before 07:00:00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>Filter for calls that started after this time e.g. after 08:00</li>
<li><span class="keyword">is less than: </span>Filter for calls that started before this time e.g. before 07:00</li>
<li><span class="keyword">equals: </span>Filter for calls that started at exactly this time</li>
<li><span class="keyword">is not equal to: </span>Filter for calls outside a particular time</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_13.png" alt="Stats point criterion example" />
<h4>Trunk access code</h4>
<p>If you want to pick up calls routed or not routed over a specific trunk access code use this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find calls using only this trunk access code</li>
<li><span class="keyword">Does not equal to: </span>To find every call that went out not using this trunk access code</li>
<li><span class="keyword">Begins with: </span>To find calls that went out over a trunk access code that began with these digits</li>
<li><span class="keyword">Does not begin with: </span>To find calls that went out over any trunk access code excluding those that began with the digits entered</li>
<li><span class="keyword">Contains: </span>To find calls over any trunk access code where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call over any trunk access code which does not certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To find calls over any trunk access code ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>To find calls over any trunk access code that does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_14.png" alt="Stats point criterion example" />
<h4>User</h4>
<p>If you want to look at all calls for a particular user or calls for everyone except a particular user, user this exclusion. Note that like all exclusions, this can be used in conjunction with other criteria.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>.......................span>The 'user' in this context is the entity e.g. Equals 'London' or 'Joe Bloggs'.</li>
<li><span class="keyword">Does not equal to: </span>......................</li>
</ul>span>The 'user' in this context is the entity e.g. Does not equal: 'London' or 'Joe Bloggs'.</li>
</ul>
<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_1.png" alt="Alarm example" />
<p>The following window will appear. Drill up and down in the Directory in order to find the user that you want to add. Then click on the green
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" />
icon, as highlighted in red below.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_2.png" alt="Alarm example" />
<p>An example of this exclusionalarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_3.png" alt="StatsAlarm point criterion example" />
<h4>Weekday</h4>
<p>You may add this criterion to include or exclude certain days of the week.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Selectspan>Simply select the days of week you want the Statsalarm point to apply to e.g. To apply to all weekdays select Equals Monday, Tuesday, Wednesday, Thursday, Friday.< & Friday</li>
<li><span class="keyword">Does not equal to: </span>......................<span>Simply select the days of week you not want the alarm to apply to e.g. Does not equal Saturday and Sunday</li>
</ul>
<p>An example of this exclusionalarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_16.png" alt="StatsAlarm point criterion example" />
<p>The example below shows an Exclusion set for Weekends and for Internal calls.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_5.png" alt="Stats Collector properties" />
<h2>Contents</h2>
<p>..............................................</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_6.png" alt="Stats Collector properties" />
|