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<h4>Destination</h4>
<p>Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an exclusion was set each time a call to London or a US mobile was made. Additional exclusions could also be added e.g. a cost exclusions stating a minimum cost of $5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for this actual destination</li>
<li><span class="keyword">Does not equal to: </span>To exclude calls that don't match this destination</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with a similar spelling </li>
<li><span class="keyword">Does not begin with: </span>To find calls except those that beging with a specific location spelling</li>
<li><span class="keyword">Contains: </span>To find calls to destinations where you only have a portion of the name</li>
<li><span class="keyword">Does not contain: </span>To find a call to destinations where you want to exclude a portions of the name</li>
<li><span class="keyword">Ends with: </span>To exclude locations ending with specific letters</li>
<li><span class="keyword">Does not end with: </span>To include all calls where the location does not end with specific letters</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_8.png" alt="Stats point criterion example" />
<h4>Dialled number</h4>
<p>If you want an exclusion to be set when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">Begins with: </span>To find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">Does not begin with: </span>To exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to a specific DDI</li>
<li><span class="keyword">Does not end with: </span>Calls to everywhere except a specific number range</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_9.png" alt="Stats point criterion example" />
<h4>Duration</h4>
<p>If you want to set an exclusion when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to look for calls longer than the duration entered</li>
<li><span class="keyword">Is less than: </span>Allows you to look for calls shorter than the duration entered</li>
<li><span class="keyword">Equals: </span>Allows you to look for calls equal to the duration shown</li>
<li><span class="keyword">Is not equal to: </span>Allows you to look for any call that does not match the duration entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_10.png" alt="Stats point criterion example" />
<h4>LCR code</h4>
<p>If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button">LCR</span>, pick <span class="keyword">Does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find any calls over alternative carriers</li>
<li><span class="keyword">Begins with: </span>To find calls for a partial LCR code</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls over certain carriers</li>
<li><span class="keyword">Ends with: </span>To exclude LCR codes ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the LCR code does not end with specific digits</li>
<li><span class="keyword">Contains: </span>To find a call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call on an LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_11.png" alt="Stats point criterion example" />
<h4>Response time</h4>
<p>If you are concerned about response times, you can set an exclusion to advise when response times above a pre-determined duration are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to search for calls where the response time is longer than the number of seconds entered</li>
<li><span class="keyword">Is less than: </span>Allows you to search for calls where the response time is below the number of seconds entered</li>
<li><span class="keyword">Equals: </span>Allows you to search for calls where the response time equals that entered</li>
<li><span class="keyword">Is not equal to: </span>Allows you to search for calls where the response time differs to that entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_12.png" alt="Stats point criterion example" />
<h4>Start time</h4>
<p>If you would like to pick up any calls made after a certain time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time is after 20:00:00 or start time is before 07:00:00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>Filter for calls that started after this time e.g. after 08:00</li>
<li><span class="keyword">is less than: </span>Filter for calls that started before this time e.g. before 07:00</li>
<li><span class="keyword">equals: </span>Filter for calls that started at exactly this time</li>
<li><span class="keyword">is not equal to: </span>Filter for calls outside a particular time</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_13.png" alt="Stats point criterion example" />
<h4>Trunk access code</h4>
<p>If you want to pick up calls routed or not routed over a specific trunk access code use this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find calls using only this trunk access code</li>
<li><span class="keyword">Does not equal to: </span>To find every call that went out not using this trunk access code</li>
<li><span class="keyword">Begins with: </span>To find calls that went out over a trunk access code that began with these digits</li>
<li><span class="keyword">Does not begin with: </span>To find calls that went out over any trunk access code excluding those that began with the digits entered</li>
<li><span class="keyword">Contains: </span>To find calls over any trunk access code where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call over any trunk access code which does not certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To find calls over any trunk access code ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>To find calls over any trunk access code that does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_14.png" alt="Stats point criterion example" />
<h4>User</h4>
<p>If you want to look at all calls for a particular user or calls for everyone except a particular user, user this exclusion. Note that like all exclusions, this can be used in conjunction with other criteria.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>The 'user' in this context is the entity e.g. Equals 'London' or 'Joe Bloggs'.</li>
<li><span class="keyword">Does not equal to: </span>The 'user' in this context is the entity e.g. Does not equal: 'London' or 'Joe Bloggs'.</li>
</ul>
<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_1.png" alt="Alarm example" />
<p>The following window will appear. Drill up and down in the Directory in order to find the user that you want to add. Then click on the green
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" />
icon, as highlighted in red below.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_2.png" alt="Alarm example" />
<p>An example of this alarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_3.png" alt="Alarm example" />
<h4>Weekday</h4>
<p>You may add this criterion to include or exclude certain days of the week.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Simply select the days of week you want the alarm to apply to e.g. Equals Monday, Tuesday, Wednesday, Thursday & Friday</li>
<li><span class="keyword">Does not equal to: </span>Simply select the days of week you not want the alarm to apply to e.g. Does not equal Saturday and Sunday</li>
</ul>
<p>An example of this alarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_16.png" alt="Alarm example" />
<p>The example below shows an Exclusion set for Weekends and for Internal calls.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_5.png" alt="Stats Collector properties" />
<h2>Contents</h2>
<p>..............................................<p>The contents page will show you data coming through. This is normally
used to check that call stats are being collected by TIM Plus. The
<span class="reference">Contents</span> page is normally used for troubleshooting.</p>
<p>The screen below shows calls coming through the system. If this page is
blank, you will not be collecting any call stats.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_6.png" alt="Stats Collector properties" />
<p>Press the <span class="button">Refresh</span> button to refresh the statistics on that
page. It's so that you can verify that the stats point is
collecting data.</p>
<p>Press the <span class="button">Reset</span> button to clear
the statistics and reload them for the period that they cover, e.g.
"last week".</p>
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