These instructions help you configure your Avaya IP Office up to v5 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
| Pbxsummary | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
Configuring your SMDR
Below you will find instructions on how to configure the SMDR output for the Avaya IP Office v6+.
To configure the Avaya IP Office to output SMDR you will need to progam the Avaya IP Office unit to send the SMDR data to the machine that TIM Plus is installed on. For you to do this, you will need access to the Avaya IP Office Manager application. Below you will find instructions on how to do this:
- Select and login to your Avaya IP Office unit using the Avaya IP Office Manager.
- On the left-hand side click on and select your Avaya IP Office unit.
- On the right-hand side click on the tab.
- From the Output drop-down menu select SMDR only. The SMDR section will now become active at the bottom of the page.
- In the IP Address field enter the IP address of the machine that TIM Plus is installed on.
- In the TCP Port field enter the TCP port number that you want to send the SMDR data to. You can use any free TCP port, we would recommend starting from 9000 and increment it per Avaya IP Office unit that you are going to send SMDR data from to TIM Plus.
- In the Records to Buffer increase the value to maximum available.
- For Call Splitting for Diverts please check the box.
- Now click on the button.
- You now need to save and merge the configuration, for the settings to take affect.
Here is an example of the SMDR screen and how it should be configured:
| Screenshotmacro | ||||
|---|---|---|---|---|
|
Configuring TIM Plus
Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya IP Office v6+:
- Browse to TIM Plus as normal and login with your credentials.
- Click on the tab.
- Click on the site configured during the setup wizard and click .
Screenshotmacro Border false URL http://docs.call-logger.com:8090/download/attachments/4817074/avaya_ip_office_4.png - Within the Site Properties window, select Avaya IP Office 6+ from the PBX model drop-down list.
- In the Connection method field select Listen for connections from PBX from the drop-down list.
- Leave the Host field blank.
- In the Port field enter 9000.
- Finally, click on the button.
| HTML |
|---|
<hr/>
<p>These instructions should assist in configuring your Avaya IP Office to
work with TIM Plus. If you are not familiar with PBX
configuration, please contact your system maintainer.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=158>Connection information</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Connection type</b></td>
<td class="confluenceTd">IP</td>
</tr>
<tr>
<td class="confluenceTd"><b>IP Method</b></td>
<td class="confluenceTd">The Avaya IP Office sends the SMDR data to the IP address of the TIM Plus machine on a specific TCP port.
</td>
</tr>
</tbody>
</table>
<h2>Configuring your SMDR</h2>
<p>Below you will find instructions on how to configure the SMDR output for the Avaya IP Office v6+.</p>
<p>To configure the Avaya IP Office to output SMDR you will need to
progam the Avaya IP Office unit to send the SMDR data to the machine
that TIM Plus is installed on. For you to do this, you will need
access to the Avaya IP Office Manager application. Below you will find
instructions on how to do this:</p>
<ol>
<li>Select and login to your Avaya IP Office unit using the Avaya IP Office Manager.</li>
<li>On the left-hand side click on <span class="button no_margin">System</span> and select your Avaya IP Office unit.</li>
<li>On the right-hand side click on the <span class="button no_margin">CDR/SMDR</span> tab.</li>
<li>From the <span class="reference">Output</span> drop-down menu select <span class="keyword">SMDR only</span>. The <span class="reference">SMDR</span> section will now become active at the bottom of the page.</li>
<li>In the <span class="reference">IP Address</span> field enter the IP address of the machine that TIM Plus is installed on.</li>
<li>In the <span class="reference">TCP Port</span> field enter the TCP port number that you want to send the SMDR data to. You can use any free TCP port, we would recommend starting from 9000 and increment it per
Avaya IP Office unit that you are going to send SMDR data from to TIM Plus.</li>
<li>In the <span class="reference">Records to Buffer</span> increase the value to maximum available.</li>
<li>For <span class="reference">Call Splitting for Diverts</span> please check the box.</li>
<li>Now click on the <span class="button no_margin">OK</span> button.</li>
<li>You now need to save and merge the configuration, for the settings to take affect.</li>
</ol>
<p>Here is an example of the SMDR screen and how it should be configured:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_ip_office_3.png" alt="Avaya IP Office v5" />
<h2>Configuring TIM Plus</h2>
<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya IP Office v6+:</p>
<ol>
<li>Browse to TIM Plus as normal and login with your credentials.</li>
<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_ip_office_4.png" alt="Avaya IP Office v6+" />
<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya IP Office 6+</span> from the <span class="reference">PBX model</span> drop-down list.</li>
<li>In the <span class="reference">Connection method</span> field select <span class="keyword">Listen for connections from PBX</span> from the drop-down list.</li>
<li>Leave the <span class="reference">Host</span> field blank.</li>
<li>In the <span class="reference">Port</span> field enter <span class="keyword">9000</span>.</li>
<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol> |