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To enable TIM Plus to connect to your Avaya BCM v3.x, you will need to create a CDR User in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the options. The Avaya BCM v3.x connection requires TIM Plus to use the Microsoft DCOM object. As the Microsoft has increased the security in DCOM after Windows XP Service Pack 2, the username and password for the CDR User need to be exactly the same as the credentails for the Windows account.
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