The
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- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Gray: Internal calls
- Mauve: Internal non-connected call
- Red: Abandoned DDI calls (direct Dial in)
- Pink: Tandem call
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This same colour coding applies throughout TIM Plus. |
Call volume by half hour
This graph shows a snapshot of today's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.
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<h2>The graphs</h2>
<p>The graphs on the front screen (dashboard) display your call volumes in
various ways, so you can see at-a-glance how busy your site(s) are.</p>
<p>The three graphs shown here represent the following:</p>
<ul>
<li>Call volumes by call type</li>
<li>Call volumes by half hour</li>
<li>Call volumes by charge band</li>
</ul>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/dashboard.png" alt="Dashboard"/>
<h4>Call volume by call type</h4>
<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_1.png" alt="Call volume by call type"/>
<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:</p>
<ul>
<li><b style="color: #779122;">Green</b>: Incoming calls</li>
<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul> |
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