Account Summary

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This section allows you to further narrow down your report results, by excluding certain types of calls or sorting the results in a particular manner.The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the box.

Exclude weekends

This option gives you the option of excluding weekend calls from the results shown. If you would like to exclude weekend calls from the search results, simply select the tickbox tick-box to exclude weekend calls.

Exclude transfers

Select this option if you would like to exclude transfers from the search results. For example if you want to see only how well calls were answered when first presented, you would choose to exclude transfers.

Don't replace numbers with contact names

Tick this option if you do not want to replace dialled numbers, CLIs and account codes with their equivalent names, as defined in your web user's contacts list(s).

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