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The Busy Channels report allows you to break down each business day into half - hour periods, showing the maximum and average number of telephone lines in use in any particular half - hour. This report is ideal for determining whether or not you have enough lines , or if you have too many!.
Running this report over longer periods increases the reliability of its results.You can opt to exclude weekends, when perhaps not many calls are being made or received, and so as not to distort the averages. You can also concentrate on only incoming or outgoing calls
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