Call Geography

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To view details of any filters or selection parameters used in creating this report, simply click on About this report on the top-right corner of the page. The WEB format allows for complete flexibility when viewing any report. All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.

The final report consists of three pie charts, and a table.

Pie charts

The left-hand pie chart shows the amount of calls to the various destinations
The centre graph shows the time spent on calls to each location
The right-hand chart shows the cost of calls to each destination.

Table

This shows in detail the amount of calls that were made to the specific destination, also expressed as a percentage of all calls, along with the average, total and percentage costs associated with each destination.

The headers of the table are as follows:

Header	Description
Charge band	The Charge bandrepresents the area dialled, International, Local, National, Other and Personal /Mobile. All chargebands have hyperlinks to allow you to drill-down further to see which site, department, extension or person made the call.
% of calls	This column shows the number of calls as a percentage of the total calls made. To re order, simply click on the header to alternate between descending and ascending.
Number of calls	The number of calls lists the actual number of calls made to each of charge band shown with the total number of calls for that period showing on the summary line. To re order, simply click on the header and the report will alternate between the charge band with the most calls and the charge band with the least calls.
% of total duration	The % of total duration shows the number of calls as a percentage of the total duration of calls made. e.g. 1% of the dotal duration was spent on International calls.
Average duration	This column shows the average duration spent on calls to this charge band. This is ideal if you are speaking to your carrier about issues like call capping, particularly if the average call duration is quite high. You can reorder to sort in descending and ascending order of average call duration by clicking on the header.
Total duration	This column shows the total amount of time spent on calls to a particular chargeband. To re-order, simply click on the header to alternate between descending and ascending.
% of total cost	The percentage of total cost allows you to see what percentage of the total cost of all calls was spent on calls to this chargeband.
Average cost	It shows the average cost of calls made to this chargeband. To re-order, simply click on the header to alternate between descending and ascending.
Total cost	This column shows the total cost of calls made to this chargeband. To re-order, simply click on the header to alternate between descending and ascending.

The summary line at the foot of the table shows the total number of calls included in the report, the total duration of calls, average and total costs.

If you would like to go back and view this report for a larger section of the organisation, click on the appropriate link in the breadcrumb, as shown below:-

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<h2>Introduction</h2>

<p>The Call Geography report includes graphical pie charts by volume, duration and cost, along with a table containing complete information about
where, geographically, you're making your calls to.</p>

<p>Calls are classified by their tariff band, e.g. local, national, mobile, international, etc.</p>

<p>Each segment is shown as a percentage of the number of calls, and again to show how much of the cost is made up of
those types of calls. This quickly enables you to see which calls are costing you the most, and taking up the most call
time.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_geography_1.png" alt="Call geography" />

<h2>Running the report</h2>

<p>On the <span class="reference">Reports</span> screen, click on <span class="reference">Call geography</span> in the reports list and then press the <span class="button">Select this report</span> button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_geography_2.png" alt="Call geography" />

<p>The following report selection criteria window appears:</p>

<h4>Reporting period</h4>

<p>Every report requires a period to run over. This is generally defined as the "Reporting period".</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/period_screen.png" alt="Call geography" />

<p>There are several pre-defined periods that can be selected from a simple drop-down list as shown above.</p>

<p>The built-in periods are based on a standard Gregorian calendar and are defined as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=98>Period</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Today</b></td>
			<td class="confluenceTd">The start date and end date is set to the current date. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Yesterday</b></td>
			<td class="confluenceTd">The start date and end date is set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>This week</b></td>
			<td class="confluenceTd">The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Last week</b></td>
			<td class="confluenceTd">The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>This month</b></td>
			<td class="confluenceTd">The start date is set to the 1<span class="exponent">st</span> day of the current month and the end date to today. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Last month</b></td>
			<td class="confluenceTd">The start date for this period is set in three stages. The day is set to <span class="keyword">01</span>, the month is set to the current month minus one, or in the case of January, it is set to <span class="keyword">12</span>. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>This year</b></td>
			<td class="confluenceTd">The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>All calls</b></td>
			<td class="confluenceTd">The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Custom period</b></td>
			<td class="confluenceTd">Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.</td>
		</tr>
	</tbody>
</table>

<p>If you want to be more specific, you can choose the <span class="keyword">Custom period</span> from the bottom of the drop-down list. This option
will allow you to define the start date and end date yourself, as shown below. When you need to be even more specific,
you can also choose a start time and end time.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/custom_period_screen.png" alt="Call geography" />

<p>When the report is executed, if the user has selected an in-built period, the reporting engine simply substitutes the start
and end dates based on the current date and the period the user selected.</p>

<p>Once you have set the report's period, click on the <span class="button">Next</span> button to set more of the report's features or select the <span class="button">Finish</span> button to run the report.</p>

<h4>What do you want to report on?</h4>

<p>In addition to the reporting period, each report offers you the opportunity to define exactly what you want to report on. This is
generally a site, group or user.</p>

<h5>Site</h5>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/entity_screen_1.png" alt="Call geography" />

<p>TIM Plus will allow you to log information from up to five sites. If you want to report on a specific site, select that site from
the drop-down list or to select all sites' data, leave it at the default <span class="keyword">All sites</span> as shown above.</p>

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Call Geography

Versions Compared

Old Version 24

New Version 25

Key

Pie charts

Table