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General
Each User group will require requires a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory (e.g. Accounts, Sales, IT etc)
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| Field | Description |
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| Name | Simply type the name by which you would like to identity the User group. |
| Pilot/Hunt number | Simply type the pilot/hunt number associated with this group. |
Telephony
In the Telephony section for any group you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording).
"Do not log" - Calls neither logged nor recordings accessible.
"Do not record" - Calls logged but recording available for 24 hours (or sooner if set as such. The wait time is a system-wide setting that can be altered in the Registry, if someone doesn't want recordings hanging around.)
Remember, if a call is set to "do not log", the recording is still there (on lineside recording) and is never deleted, but the recording is never accessible because there will never be an associated call log to click on!
You may also exclude all users in any group from Call Statistics. When a group is excluded from Call Statistics, their calls are logged but not included in any Stats Points so therefore they will not be shown on Display Boards.