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| Field | Description |
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| Name | Simply type the name by which you would like to identity the User group. |
| Pilot/Hunt number | Simply type the pilot/hunt number associated with this group. |
Telephony
In the Telephony section for any group , you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording)."
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" - Calls neither logged nor recordings accessible.
"
" - Calls logged but recording available for 24 hours (or sooner if set as such. The wait time is a system-wide setting that can be altered in the Registry, if someone doesn't want recordings hanging around.)
Remember, if ...
...
, the recording is still there (on lineside recording) and is never deleted, but the recording is never accessible because there will never be an associated call log to click on! |
You may also exclude all users in any group from Call Statistics. When a group is excluded from Call Statistics, their calls are logged but not included in any any
so ,therefore they will not be shown
on Display Boardsin any wallboards.