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If a call is set to Do not log, the recording is still there (on lineside recording) and is never its associated audio file will not be deleted, but the recording is never will not be accessible because there will never be an associated is no call log to click on!be matched against. |
You may also exclude all users in any group from call statistics. In this instance, their calls are logged but not included in any
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Any users in a group that is set to Do not log will not count towards your user license. |
Alarms
Alarms for any group can be set to be trigerred by specific events (e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)
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Dialled number alarm
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above. Acceptable formats include: 00, 09, 020726526, 02072652600.
Cost alarm
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the
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Duration alarm
An alarm can be activated when a call exceeding a predetermined duration is made by anyone in this User group. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds)
Missed call alarm
You can be alerted if any calls are missed for the User group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.