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This will open a new window where you can configure the properties of your Channel group:-
General
Each Channel group will require a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory.
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This section is applicable onlt if you have a call recording option in place. If your trunk is part of an ISDN group, it can be ignored. If the trunk is part of a Private circuit, you will need to turn this on, by tickink the box next to it.
Telephony
The
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If channels are excluded from call statistics, they will NOT be counted when looking at call concurrency. |
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Tariff
You have the ability to cost different groups of channels at different rates. To change the tariff you would like to apply, simply choose a new tariff from the drop-down menu. Please, note that by default the standard BT tariff is provided.
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