| Summary_list |
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| Task6 | Deleting a channel |
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| Task5 | Moving a channel between two groups |
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| Task1 | Overview |
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| Task2 | Finding a channel |
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| Task3 | Adding a channel |
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| Task4 | Editing a channel's properties |
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<a id="Overview"></a> |
Overview
A channel is the entity object representing your telephone lines picked up within the system. The channels populate the Directory automatically as soon as they are being used and are added automaticallly into a default folder, called Discovered channels. However, you are also given the option to manually add channels in the system and move them from one Channel group to another.
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<a id="Finding a channel"></a> |
Finding a channel
To search for a channel within the system and see in which it is located, select theDirectorytab and then y click on theFindbutton on the top-right corner of the Contents panel, as shown below:
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| Border | false |
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| URL | /download/attachments/4817234/channels_2.png |
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<a id="Adding a channel"></a> |
Adding a channel
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Before adding a new channel in the system, search the Directory for the channel number you want to add, to ensure the channel doesn't exist already in the system and you are not creating any duplications. |
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| Border | false |
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| URL | /download/attachments/4817234/channels_5.png |
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<a id="Editing a channel's properties"></a> |
Editing a channel's properties
To edit a channel's properties, locate the this in the Directory and once the channel is highlighted in gray as shown below, click on thePropertiesbutton on the top-right corner of the Contents panel:
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| Border | false |
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| URL | /download/attachments/4817234/channels_7.png |
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<a id="Moving a channel between two groups"></a> |
Moving a channel between two groups
If you need to move a channel from one channel group to another, follow the instructions below.
- Find the channel you would like to move over to the new group, and tick the box alongside it. The top-left panel of the screen will change to the Move items panel and the channel(s) you've ticked will be copied here.
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| Border | false |
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| URL | /download/attachments/4817234/channels_8.png |
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- Next, select the new group you want the channel(s) to be moved into, and click on theMovebutton.
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| Border | false |
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| URL | /download/attachments/4817234/channels_9.png |
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<a id="Deleting a channel"></a> |
Deleting a channel
To delete a channel, locate this in the Directory and once the channel is highlighted in gray as shown below, click on thePropertiesbutton on the top-right corner of the Contents panel:
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