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NOTE: There is no limit to the number of Stats points you are allowed to have. This means that you could put several stats points at any one place, refreshing at different times (e.g. daily, weekly and monthly). |
Exclusions
If you want to exclude certain call types from your statistics, click on theExclusionstab and select the calls types you don't wish to include in your Stats point, by ticking the box provided.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclusions.png |
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The example below shows an Exclusion set for
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| Label | Internal not connected |
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calls.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclusions_2.png |
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Contents
The Contents page is normally used to check that call stats are being collected by TIM Plus and it can be used for troubleshooting. The screen below shows calls coming through the system. If this page is blank, you will not be collecting any call stats.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_contents.png |
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Press theRefreshbutton to refresh the statistics on that page and verify that the Stats point is collecting data. If you press theResetbutton, you cna clear the statistics and reload them for the period that they cover (e.g. last week).
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<a id="Stats point - overview video"></a> |
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