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Press theRefreshbutton to refresh the statistics on that page and verify that the Stats point is collecting data. If you press theResetbutton, you cna can clear the statistics and reload them for the period that they cover (e.g. last week).

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<a id="Exclude a user from a Stats point"></a>

Exclude a user from a Stats point

In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (e.g. exclude sales manager from sales team stats or exclude MD from site stats).

 

Info

NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties.

Search the Directory for the user you want to exclude from your Stats point. For information on how to locate a user in the system check the Finding a user section above.

Once you have located the user in the system, select the entity and click on the

Buttonmacro
LabelProperties
tab.

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URL/download/attachments/4817219/stats_point_exclude_user.png

A new pop-up window will appear. Click on theTelephonytab and tick the Exclude this user from call statistics box, then clickSaveto apply the changes.

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Borderfalse
URL/download/attachments/4817219/stats_point_exclude_user_2.png

 

 

 

 

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<a id="Stats point - overview video"></a>

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