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In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (e.g. exclude sales manager from sales team stats or exclude MD from site stats).
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NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties. |
Search the Directory for the user you want to exclude from your Stats point. For information on how to locate a user in the system check the Finding a user section above.
Once you have located the user in the system, select the entity and click on the
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A new pop-up window will appear. Click on thetab and tick the Exclude this user from call statistics box, then clickto apply the changes.
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