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In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (e.g. exclude sales manager from sales team stats or exclude MD from site stats).

 

Info

NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties.

Search the Directory for the user you want to exclude from your Stats point. For information on how to locate a user in the system check the Finding a user section above.

Once you have located the user in the system, select the entity and click on the

Buttonmacro
LabelProperties
tab.

Screenshotmacro
Borderfalse
URL/download/attachments/4817219/stats_point_exclude_user.png

A new pop-up window will appear. Click on theTelephonytab and tick the Exclude this user from call statistics box, then clickSaveto apply the changes.

Screenshotmacro
Borderfalse
URL/download/attachments/4817219/stats_point_exclude_user_2.png

 

 

 

 

HTML
<a id="Deleting a Stats point"></a>

Deleting a Stats point

To delete a Stats point, select the entity from the existent list and click on thePropertiesbutton on the top-right corner of the screen, as shown below:

Screenshotmacro
Borderfalse
URL/download/attachments/4817219/stats_point_4.png

A new window will pop-up. Click on theDeletebutton at the bottom left corner of the window to remoce the selected Stats point.

Screenshotmacro
Borderfalse
URL/download/attachments/4817219/stats_point_delete.png

HTML
<a id="Stats point - overview video"></a>

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