Stats alarms are alarms that can be added to a selected element of a stats collection point (Stats point), in order to trigger an alert if a specific condition is met (e.g. the number of outbound calls is above 100 or the number of concurrent lines in use exceeds 20).The criteria that must be met to trigger an alarm is user-defined, and email alerts can be sent to one or more recipients.

Call statistics alarms are simply a variation of the standard "alarm" directory object and provide an additional means of keeping a tab on call patterns.

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Adding a Stats alarm

To add a Stats alarm, select theStats alarmstab, then click on theAddbutton as shown below:

A new window will appear, allowing you to name and configure the elements that will trigger the alarm.

General

Under the

To provide a name for the Stats alarm, simply fill in the Name field, as shown below:

To select the Stats point you would like to monitor, click on theFindbutton, then drill up and down in the Directory to select the Stats point you are searching for. Once you find it, select it by clicking on the 

The Stats point will appear afterwards under theGeneraltab, as shown below:

Criteria

Next step is to select the criteria you would like to use to trigger the alarm. To do this, select theCriteriatab, as shown below:

The criteria available are described below:-

Count

The alarm will be triggered when the count meets, exceeds, is less than or equal to a predetermined value (e.g. when busy channels equals 10 or busy channels > 10).

Total duration

The alarm will be triggered when the duration meets, exceeds, is less than or equal to a pre-determined value (e.g. when call duration is greater than 3600 seconds (1 hour) )

Average duration

The alarm will be triggered when the average duration meets, exceeds, is less than or equal to a pre-determined value (e.g. when average call duration is less than 1 minute).

Minimum duration

The alarm will be triggered when the minimum duration meets, exceeds, is less than or equal to a pre-determined value (e.g. when minimum duration equals 20 seconds).

Maximum duration

The alarm will be triggered when the maximum duration meets, exceeds, is less than or equal to a pre-determined value (e.g. when maximum call duration is greater than 1 hour).

Total response

The alarm will be triggered when the total response time exceeds, equals, is less than or is or equal to a pre-determined value (e.g. total response time exceeds 30 seconds).

Average response

The alarm will be triggered when the average response time exceeds, equals, is less than or is equal to a pre-determined value (e.g. average response time exceeds 20 seconds).

Minimum response

The alarm will be triggered when the minimum response time exceeds, equals, is less than or is equal to a pre-determined value (e.g. minimum response time equals 2 seconds).

Maximum response

The alarm will be triggered when the maximum response time exceeds, equals, is less than or is equal to a pre-determined value (e.g. maximum response time exceeds 20 seconds)

Total cost

The alarm will be triggered when the total cost exceeds, equals, is less than or is equal to a pre-determined value (e.g. total cost exceeds £100).

Average cost

The alarm will be triggered when the average cost exceeds, equals, is less than or is equal to a pre-determined value (e.g. average cost exceeds £2.00).

Minimum cost

The alarm will be triggered when the minimum cost exceeds, equals, is less than or is equal to a pre-determined value (e.g. minimum cost equals £1.00).

Maximum cost

The alarm will be triggered when maximum cost exceeds, equals, is less than or is equal to a pre-determined value (e.g. maximum cost exceeds £10.00).

Concurrency

The alarm will be triggered when the call concurrency exceeds, equals, is less than or is equal to a pre-determined value (e.g. total number of simultaneous calls exceeds 20).