Summary graphs

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The three graphs displayed below represent the following:

• Call volumes by call type
• Call volumes by half hour
• Call volumes by charge band

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Call volume by call type

This first graph shows a snapshot of today's calls based on the type of call (e.g. inbound, outbound, missed etc.)

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Call volume by half hour

This graph shows a snapshot of today's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at-a-glance:

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• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Gray: Internal calls
• Mauve: Internal non-connected call
• Red: Abandoned DDI calls (direct Dial in)
• Pink: Tandem call

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Call volume by charge band

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