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Below is a brief description of all filters below:
Account code
If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter this code in the field provided.
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To filter calls to a specific number, type the number that was dialled in the box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that someone dials in dialled to get to a particular extension or hunt group.
To filter calls to a specific area, a partial number may be entered (e.g. 0033, for calls to France).
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If you are using Least Cost Routing (LCR), you may want to filter your results the by LCR code , in order to check a bill from your LCR provider. To do this, enter the LCR code in the box provided.
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If you want to filter your results by a trunk access code, enter this in the field provided. For example, to exclude all calls with access code 9, add !9 in the filed field provided.
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This section allows you to further narrow down further your report results, by excluding certain types of calls or sorting the results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If provided or, if you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the box.
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If you would like to exclude weekend calls from the search results, simply select the tick-box to exclude weekend calls.provided
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Select this option if you would like to exclude transfers from the search results. For example if you want to see only how well calls were answered when first presented, you would choose to exclude transfers.
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If you would like to exclude short calls from your report, enter the duration below which you'd like threshold. For example if you want to ignore calls . If you would like to exclude very short calls (e.g. calls below 3 seconds), simply enter the number
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The report's results will consist of a breakdown of calls grouped by account code, according to the parameters you've selected.
If you select WEB Web as the output format, this report will appear as shown below:-
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- the report title
- the date and time of the report
- the name of the report, if applicable
The
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The headers of this report are as follows:
| Header | Description |
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| Carrier | This column shows Displays the carrier used to route the call. |
| Charge band | It shows Displays the chargeband applied to the call. |
 | It shows Displays the total number of calls to that chargebandcharge band. |
| Total duration | The Displays the total time spent on calls to that chargeband. |
| Total cost | The Displays the total cost of calls to that chargeband. |
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If you would like to go back and view any report for a larger section of the organisation, click on the appropriate link in the breadcrumb, as shown below:-
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