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The Busy Channels report allows you to break down each business day into half hour periods, showing the maximum and average number of telephone lines in use in any particular half hour period. This report is ideal for determining whether or not you have enough lines or if you have too many.
Running this report over longer periods increases the reliability of its results.You can opt to exclude weekends, when perhaps not many calls are being made or received, and so you don't distort the averages. You If preferred, you can also concentrate only on only incoming or outgoing calls, if preferred.
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Please note, running this report over longer periods increases the reliability of its results. |
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Once you have set the report 's period, click on thebutton to set more of the report's parameters or select thebutton to run the report.
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Please note that the drop-down list for each group will appear only if a site is selected already selected.
User
Once a site and group has been selected, you can also choose to report on a particular user from the drop-down list or, you can leave the default setting as All users.
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These filters allow you to be very specific, when deciding the call information you would like to display in the final report. If you do not want to select any filters, simply press click on thebutton to skip to the next stage.
Please find Below is a brief description of all filters below:
Account code
If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter the code in the field provided.
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The Caller Line Identification (CLI) is a phone number that calls your organisation. This is sometimes withheld by the person making the call.
You may choose to can report on calls from a particular CLI or from numbers beginning with a particular CLI. For example, for calls from Tri-Line you would enter 02072652600.
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If you want to add a filter for call costs, type in the cost you wish to define in the box provided, as shown below.
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To filter calls to a specific number, type the number that was dialled in the box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that someone dials was dialled in to get to a particular extension or hunt group.
To filter calls to a specific area, a partial number may be entered (e.g. 0033, for calls to France).
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This option allows you to filter calls based on their response time.The results will be filtered according to the response time threshold (sec) that you define in the field provided field. The threshold you specify will be measured in seconds.
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This section allows you to further narrow down your report results, by excluding certain types of calls or sorting the results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the boxbox provided.
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