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A new window will appear, where you can select the reporting criteria for your report.
Selecting the reporting period
For each report, you need to must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".
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There are several preset reporting periods available for selection, based on a the standard Gregorian calendar. The The following table describes how the start and end date and time is times are defined for each preset period:
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The Reporting entity parameter allows you to select the part of your organisation whose calls the report should include, e.g. a site, a group or an individual user.
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To report on a particular site, select it from the drop-down list or select All sites to report across all sites .
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Group
There is no limit on the number of groups you can create on one site. Groups, like sites are available as a If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list. You can choose to report on a specific group or leave the default setting as All groups.
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Please note that the drop-down list for each group will appear only if a site has been selected already.
User
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User
If both a site and group has have been selected, you can choose to report on further limit the report's results to include calls by a particular user by selecting it from the drop-down list, or you can leave the default setting as All users.
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