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In the above example, the search results will display calls that have a response time above greater than 10 seconds.
You can specify a response time range by using the symbol and, to specify limits, use the comparison operators, >, <, and
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This option allows you to filter calls based on the start time of that the call , which is basically the time of day the call started. Enter your preferred Specify the start time in the field text box provided , using the following format the hh:mm:ss format.
For example, if you want your results to include only calls logged that began after 10 a.m. onlyam, you need to could enter 10:00:00 in the Start time field, as shown below:
| Reporting_filter |
|---|
| Filter | Start time |
|---|
| Value | 10:00:00 |
|---|
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Trunk access code
If you want to filter your results by a trunk access code, enter this in the field your telephone system uses trunk access codes to access specific channels, you can limit your report's results to include only calls made using those codes.
Specify the trunk access code in the text box provided. For example, to exclude all calls with access code 9, add !9 in the field provided.
| Reporting_filter |
|---|
| Filter | Trunk access code |
|---|
| Value | 9 |
|---|
|
This filter accepts the comparison operators ! and *.
You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using the trunk access code, you could enter . To report on more than one trunk access code, use a comma to separate each entry.Selecting the report options
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