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If your telephone system uses trunk access codes to access connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided. For example, to exclude all calls with access code 9, add !9 in the field provided.
| Reporting_filter |
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| Filter | Trunk access code |
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| Value | 9 |
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You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For For example, to exclude calls made using the trunk access code, you could enter . To report on more than one trunk access code, use a comma to separate each entry.Selecting the report options
This section allows enables you to further narrow down further your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, tick the option provided or, if you would like to ignore missed calls shorter than a specific duration, enter the duration in the box.
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| URL | /download/attachments/4817244/options_general.png |
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Exclude weekends
If you would like to To exclude weekend calls from the search your report's results, select the tick-box providedthe
option.Exclude transfers
Select this option if you would like to exclude transfers from the search resultsTo exclude transferred calls from your report's results, select the
option.
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Tick this option if you do not want to replace dialled numbers, CLIs and account codes with their equivalent associated names, as defined in your web user's contacts list(s).
| Reporting_option |
|---|
| Option | Don't replace numbers with contact names |
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Sort order
Expanding the drop-down list available, you can choose whether you would like Choose from the
drop-down list whether you want the results of the report to appear in ascending or descending order.
| Reporting_filter |
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| Filter | Sort order |
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| Value | Ascending |
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| Option | Sort order |
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Sort results by
You may choose the order in which results are sorted by selecting the appropriate option from the drop-down list availableTo sort your report's results by a particular column, select it from the
drop-down list.
| Reporting_filter |
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| Filter | Sort results by |
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| Value | Carrier |
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Ignore short missed calls
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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the a duration threshold . For example if you want in the text box provided, e.g. to ignore calls below 3 seconds, enter the number enter
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| URL | /download/attachments/4817244/ignore_missed_calls.png |
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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are
, , , and .More details about each report format are available in the Setting the report format section above.
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