...
The Busy Channels report allows you to break down each business day into half hour periods, showing the maximum and average number of telephone lines in use in any particular half hour period. This report is ideal for determining whether or not you have enough lines or if you have too many.
You can opt to exclude weekends, when perhaps not many calls are being made or received, and so you don't distort the averages. If preferred, you can concentrate only on incoming or outgoing calls,
| Screenshotmacro | ||||
|---|---|---|---|---|
|
...