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Once you have selected the scope of your report, click on the Next button to set additional report parameters and options. To run the report immediately without doing so, press the Finish button.s
Selecting the report filters
This option allows you to filter out certain calls from your results, by selecting the values of the parameters. You can limit the results of your report by choosing one or more of the following filters:
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These filters allow you to be very specific, when deciding the call information you would like to display in the final report. If you do not want to select any filters, click on theNextbutton to skip to the next stage.
Below is a brief description of all filters:
Account code
If you want to produce a bill consisting of all only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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To report on more than one account code, you can use separate each code using a comma to separate the entries.
Call type
This filter allows you to define the type of call you would like want to report on. If you would like to report on all calls, leave the default setting as , in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To report on all types of call, set this to All calls.
| Reporting_filter |
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| Filter | Call type |
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| Value | All calls |
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If you want to report on one call type in particular, expand the drop-down list and select from the available options.
Carrier
If you use more than one carrier, you can choose which carrier's calls to report on. To report on all calls from all carriers, leave the default setting as All carrierslimit the results to include only calls that were made using a specific carrier.
| Reporting_filter |
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| Filter | Carrier |
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| Value | All carriers |
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one carrier, there will be no drop-down list available and no option to choose a |
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CLI
The Caller Calling Line Identification (CLI) is a phone number that calls your organisation. This is sometimes withheld by the person making the callthe telephone number of the remote caller in an incoming call scenario.
You can report on calls that originate from a particular specific CLI or from numbers beginning with those whose CLI matches a particular CLIpattern of digits. For example, for to report on all incoming calls from Tri-Line, you would could enter 02072652600.
| Reporting_filter |
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| Filter | CLI |
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| Value | 02072652600 |
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This filter accepts the comparison operators ! and * (e.g. You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls from Tri-Line,
but include all others, you
would could use
!020726526*). To report on more than one CLI,
user use a comma to separate
the entrieseach entry.
Cost
If you want to add a filter for call costs, type the cost you wish to define in the box providedYou can define a cost filter to include calls above or below specific values by entering your criteria, as shown below. :
This filter allows you to You can specify a range (-) or use comparison operators (cost range by using the symbol and, to specify limits, use the comparison operators, >, <, ! and *)and
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Destination
If you want to filter calls to a specific, known destination, you can type the name of the destination in the field text box provided. This filter accepts the comparison operators ! and * symbols for excluding values and specifying partial matches, respectively.
For example, if you want wanted to exclude all calls to France, you could enter
, as shown below:
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To filter calls to a specific dialled number, type the number that was dialled it in the text box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that was dialled in to get to is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or hunt groupgroup (in the case of an inbound call).
To filter calls to a specific area, a partial number may can be entered (e.g. 0033, for for calls to France).
| Reporting_filter |
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| Filter | Dialled number |
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| Value | 0033 |
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This filter accepts the comparison operators ! and * (e.g. to exclude calls to 0207 265, enter !0207265* ).You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls to Tri-Line, but include all others, you could use !020726526*). To report on more than one dialled number, use a comma to separate each entry.Duration
To filter calls above or below a particular duration, enter the number of seconds and the relevant symbol in the box provided. This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).
desired duration in seconds.
You can specify a duration range by using the symbol and, to specify limits, use the comparison operators, >, <, and
.In the above example, the filter report will look for return only calls longer than 1800 seconds (30 minutes). Alternatively, you may want to exclude calls below a certain threshold (e.g. below 3 seconds).
LCR code
If you are using To filter your results to include only calls that used a Least Cost Routing (LCR) , you may want to filter your results the by LCR code, in order to check a bill from your LCR provider. To do this, enter the LCR code enter it in the text box provided.
This filter accepts the comparison operators ! and * (e.g. to exclude a specific LCR code, add the code with the required operators !162*)
You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using all LCR codes beginning , you could enter . To report on more than one LCR code, use a comma to separate each entry.Response
This option allows you to filter calls based on their response time.The results will be filtered according to the , measured in seconds. Specify the desired response time threshold (sec) that you define in the field text box provided.
| Reporting_filter |
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| Filter | Response time |
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| Value | >10 |
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In the above example, the search results will display calls that have a response time above greater than 10 seconds.
You can specify a response time range by using the symbol and, to specify limits, use the comparison operators, >, <, and
.Start time
This option allows you to filter calls based on the start time of that the call , which is basically the time of day the call started. Enter your preferred Specify the start time in the field text box provided , using the following format the hh:mm:ss format.
For example, if you want your results to include only calls logged that began after 10 a.m. onlyam, you need to could enter 10:00:00 in the Start time field, as shown below:
| Reporting_filter |
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| Filter | Start time |
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| Value | 10:00:00 |
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Trunk access code
If you want to filter your results by a trunk access code, enter this in the field provided. For example, to exclude all calls with access code 9, add !9 in the filed your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided.
| Reporting_filter |
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| Filter | Trunk access code |
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| Value | 9 |
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This filter accepts the comparison operators ! and *.
You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using the trunk access code, you could enter . To report on more than one trunk access code, use a comma to separate each entry.
Selecting the report options
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