| Header | Description |
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| Time slot | Click on the Time slot header to sort the results in alternative ascending order. |
| Missed | The missed calls column is always displayed in red. You can rearrange the results based on any of the following selection criteria: : The total number of missed calls in the corresponding half-hour time slot.- Max: The maximum length of time a caller waited before abandoning the call (in seconds).
- Avg: The average length of time a caller waited before abandoning the call (in seconds).
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| Answered | The answered calls column is always displayed in green. You can rearrange the results based on any of the following selection criteria:- : The total number of answered calls in the corresponding half-hour time slot.
- Ring time Max: The maximum length of time a caller had to wait before being answered (in seconds).
- Ring time Avg: The average length of time a caller had to wait before being answered (in seconds).
- Duration Max: The duration of the longest incoming, answered call (in hours, mins, secs.) Click on the header to toggle between longest and shortest call maximum duration for any half-hour.
- Duration Avg: The average length of an incoming, answered call (in hours, mins, secs.) Click on the header to toggle between longest and shortest call average duration for any half-hour.
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| Outbound | The outbound calls column is always displayed in blue. You can rearrange the results based on any of the following selection criteria:
- : The total number of outbound calls in the corresponding half-hour time slot.
- Duration Max: The duration of the longest outbound call (in hours, mins, secs). Click on the header to toggle between the calls with the longest and shortest maximum outbound duration.
- Duration Avg: The average length of an outbound call (in hours, mins, secs). Click on the header to toggle between the calls with the longest and shortest average outbound duration.
- Duration Total: The total duration of time spent on outbound calls in a half-hour period. Click on the header to toggle between the half-hour with the longest and shortest total outbound duration.
- Cost Avg: The average cost of an outbound call for this half-hour period. Click on the header to toggle between the half-hour with the most and least average call cost.
- Cost Total: The total cost of outbound calls for this half-hour period. Click on the header to toggle between the half-hour with the most and least spent on calls.
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