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- The left-hand pie chart shows the amount of calls to various destinationseach location
- The centre graph shows the time spent on calls to each location
- The right-hand chart shows the cost of calls to each destinationlocation
Table
This shows in detail the The table will show the total amount of calls that were made to the specific destination, also expressed as a percentage of all each location and the percentage figure for these calls, along with the average, total and percentage costs associated with each destination.
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| Header | Description |
|---|---|
| Charge band | The Charge band represents the area that was dialled, : International, Local, National, Other and Personal /Mobile. All chargebands charge-bands have hyperlinks to allow , allowing you to drill-down further into the results to see which site, department, extension or person made the call. |
| % of calls | This column shows the number of calls as a percentage of the total calls made. To re orderreorder, simply click on the header to alternate between descending and ascending. |
| Number of calls | The number of calls lists the actual number of calls made to each of charge band shown with the total number of calls for that period showing on the summary line. To re order, simply location. To reorder, click on the header and the report will alternate between the charge band with the most calls and the charge band with the least calls. |
| % of total duration | The % of total duration shows the number of calls as a percentage of the total duration of calls made. e.g. 1% of the dotal duration was spent on International calls. |
| Average duration | This column shows the average duration spent on calls to this charge band. This is ideal if you are speaking to your carrier about issues like call capping, particularly if the average call duration is quite high. You can reorder to sort in descending and ascending order of average call duration by clicking on the header. |
| Total duration | This column shows the total amount of time spent on calls to a particular chargeband. To re-order, simply click on the header to alternate between descending and ascending. |
| % of total cost | The percentage of total cost allows you to see what percentage of the total cost of all calls was spent on calls to this chargeband. |
| Average cost | It shows the average cost of calls made to this chargeband. To re-order, simply click on the header to alternate between descending and ascending. |
| Total cost | This column shows the total cost of calls made to this chargeband. To re-order, simply click on the header to alternate between descending and ascending. |
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As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g. Busy TimesCall Geography
- the date and time that the report was generated
- the name of the report, if applicable
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