...
On the Reports screen, select the Call Volumesvolumes report from the left-hand -side pane , and press click the Select this report button.
...
A new window will appear, where you can select set the criteria for parameters of your report.
Selecting the reporting period
Every report requires a period to run overFor each report, you must specify a time span that covers the calls you want the report to include. This is generally defined known as the "Reporting reporting period".
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817244/period_general.png |
|---|
|
There are several preset periods that can be selected from a drop-down list. The predefined periods are based on a standard Gregorian calendar and are defined as followsreporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Period | Description |
|---|
| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day of the current week (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. : The day is set to 01, the first day of the month. The month is set to the current month minus one, or in the case of January, it is set to 12previous month. The year is set to the current year, unless it is a new yearcurrently January, in which case, the previous year is reduced by oneused. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the date dates and time times of the first and last call in the entire call database, respectively. |
| Custom period | Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates. |
If you want to be more specific, you can choose the Custom period from the drop-down list. This option will allow you to define the Start date and End date yourself, as well as the Start time and End time of the calls In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the
drop-down list and specifying your own , , and of the period you want to report on.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817245/account_summary_3.png |
|---|
|
When the report is executed, the reporting engine will substitute the start and end dates based on the current date or the relevant selection made by the user.
Once you have set the report's reporting period, click on the Next button to set more of the additional report 's parameters and options, or select the Finish button to run the report immediately.
Selecting the reporting entity
The reporting Reporting entity paramater parameter allows you to select which the part of your organisation you want to run the report for (site, extension group, channels or individual extensions)whose calls the report should include, e.g. a site, a group or an individual user.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817244/entity_general.png |
|---|
|
Site
TIM Plus will allow you to log information from up to five sites. If you want to To report on a particular site, select your preferred site it from the drop-down list , alternatively leave the default settings as or select All sites .
| Reporting_filter |
|---|
| Filter | SitesSite |
|---|
| Value | All sites |
|---|
|
| Tip |
|---|
The username and password you have been allocated might be restricted to a specific site or group. If you need additional permissions, please contact your system administrator. |
Group
...
Group
If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list.
| Reporting_filter |
|---|
| Filter | GroupsGroup |
|---|
| Value | All groups |
|---|
|
Please note that the drop-down list for each group will appear only if a site has already been selected.
User
...
User
If both a site and group has have been selected, you can also choose to report on further limit the report's results to include calls by a particular user by selecting it from the drop-down list, or you can leave the default setting as All users.
| Tip |
|---|
If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have set selected the scope of your report's entities, click on thethe Nextbutton button to set more of the report's features or select theFinishbutton to additional report parameters and options. To run the report immediately without doing so, click the Finish button.
Selecting the report filters
...