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<a id="The report's results"></a>

The report's results

When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on the top-right corner of the page. Below is an example of this report's output in Web format:

The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The WEB format also allows the user to drill-down further into any report for more detail. Simply click on any of the hyperlinks shown (in blue) and drill-down through your organisation for more detailsAs with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title, e.g. Call Analysis
• the date and time that the report was generated
• the name of the report, if applicable

The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. To view details of any filters or parameters used in creating this report, click on About this report at the top-right corner of the page.

The report is divided into three sections: Graph, Details and Summary.

Graph

The Graph shows provides a visual representation of all inbound, outbound and lost calls breaking them down further to show missed calls for both external and internal callsactivity. A simple toggle button on the top right of the screen, allows the user to flip between call volumes and percentages.

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Details

The Details section for the call volumes report replaces the graph with the actual volumes (or percentages) of calls for each timeslot time slot throughout the day as shown below. By floating your mouse over any volume figure shown, you will see the % percentage it represents. Alternatively if you float over any % figure shown, you will see the volume represented.

All figures (%) shown are drillableare drill-able, so simply click on it to drill-down to itemised call details as shown hereclicking on any of them will display an itemised list of calls, as shown below:

Each column of the table is described here:

Header	Description
Date & Time	Shows the The date and time the calls was started.
Source	Details of The location where the call originated.
CLI	Shows the caller line identity of the incoming call.
Route	Shows the number that was dialled, in the case of an outgoing or internal call.
Destination	For outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.
Response	The response field shows the length of time it took before the call was answered i.e. the response time.
Duration	Shows the duration of the call in hours, minutes and seconds.
Cost	Shows the cost of the call.
	Shows only if there is a recording associated with the call. To play, simply click on this icon.

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