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To show unconnected calls in your report results, select the
| Referencemacro |
|---|
| Label | Show unconnected calls |
|---|
|
option:
| Reporting_option |
|---|
| Option | Show unconnected calls |
|---|
|
...
| Header | Description |
|---|
| Date & Time | The date and time the call started. |
| Source | The location the call originated. |
| CLI | The telephone number of the remote caller. |
| Route | The information displayed in this field will be determined by the type of call. - For incoming calls, the route field will show the CLI of the caller.
- For incoming internal calls, the route field will show either the username user name or extension number.
- For outgoing calls the route field will show the dialled number.
|
| Destination | The information displayed in this field will be determined by the type of call. - For Incoming calls the name of the user whose extension answered the call is shown. If the user has not been allocated a name, the extension number is shown instead.
- For outgoing calls the destination dialled is shown. Where you have added a more specific location name (e.g. Joe Bloggs mobile), this will be shown instead of the generic location name.
- For internal calls the extension dialled will be shown in square brackets [ ].
|
| Response | The length of time it took for the call to be answered (i.e. the response time) |
| Duration | The duration of the call in hours, minutes and seconds. |
| Cost | The cost of the call. |
 | This icon will show only if there is a recording file associated with the call. |
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