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The Busy Times report provides a clear, an hour-by-hour graphical representation of your call volumes for each day, allowing giving a detailed breakdown of calls by type for any particular each time slot selected. This report is ideal useful for identifying call traffic trends and very quickly highlights your busy days and timescan readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.
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On the Reports screen, select the Busy times report from the left-hand pane and click thethe button button.
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Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
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NOTE: Running this report over longer periods of time increases the reliability of its results. |
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