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Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
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Running this report over longer periods of time increases the reliability of its resultsgives a more accurate picture of your telephone line usage. |
Selecting the reporting entity
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Below is an example of this report's output in
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The largerlarge, darker dark red dots represent your busier busiest periods, while the smaller greener dots, the quieter periods.
This report is truly interactive. To see whereas the small, green dots represent quieter periods; by hovering your cursor over a particular dot a tooltip will be displayed, showing the volume of calls for any that dot's time period, float over it for more details. If any of the time slots are selected, a detailed report of all calls contained within this period is shown:.
The time slot data is also displayed in tabular form, with each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.
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