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You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using the trunk access code, you could enter . To report on more than one trunk access code, use a comma to separate each entry.
Selecting the report options
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Don't replace numbers with contact names
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| Reporting_option |
|---|
| Option | Don't replace numbers with contact names |
|---|
|
Call frequency
Tick this option if you want to To limit the report's results to display only calls that were called minimum frequency, enter that frequency here. e.g. If you want to display only dialled a certain number of times, set the minimum frequency in the
provided. For example, if you want the results to include only phone numbers that have been called twenty times,
then enter the number 20 in here enter as the minimum frequency
, as shown below:
To limit the report's results to display only calls that were dialled a specific number of times, according to the frequency limit that you set.
| Reporting_filter |
|---|
| Filter | Call frequency |
|---|
| Value | 20 |
|---|
|
Group results by
You may choose report on the most frequent number dialled or the most frequent number that calls in. To select, simply click on the options as shown below:Choose from the drop-down list whether to group your results by CLI or dialled number.
| Reporting_filter |
|---|
| Filter | Group results by |
|---|
| Value | Dialled number |
|---|
|
Sort data by
You may choose Choose to sort the results based on any of the options in the drop-down list belowprovided:
| Reporting_filter |
|---|
| Filter | Sort data by |
|---|
| Value | Number of calls |
|---|
|
Sort order
Choose whether you would like from the
drop-down list whether you want the results of the report to appear in ascending or descending order
, by selecting from the drop-down box.
| Reporting_filter |
|---|
| Filter | Sort order |
|---|
| Value | Ascending |
|---|
|
Sort results by
You may choose the order in which results are sorted, by selecting the appropriate option from the list provided:To sort your report's results by a particular column, select it from the
drop-down list.| Reporting_filter |
|---|
| Filter | Sort results by |
|---|
| Value | Dialled number |
|---|
|
Ignore short missed calls
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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the duration below which you'd like to ignore calls. If you would like to exclude very short calls (a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds), simply enter the number enter
in the box provided: .| Screenshotmacro |
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817244/ignore_missed_calls.png |
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|
Selecting the report format
This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are
, , , and .More details about each report format are available in the Setting the report format section above.
| HTML |
|---|
<a id="Creating the report"></a> |
Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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and have chosen any filters and options, you can either run the report immediately by clicking on the
button, or schedule it for future delivery.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817244/creating_the_report.png |
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If you click on the Run now button, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
| HTML |
|---|
<a id="The report's results"></a> |
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