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You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls from Tri-Line, but include all others, you could use
!020726526*. To report on more than one CLI, use a comma to separate each entry.
Cost
You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:
You can specify a cost range by using the symbol; to specify limits, use the comparison operators, >, <, and
.If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
For example, if you wanted to exclude all calls to France, you could enter
, as shown below:| Reporting_filter |
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| Filter | Destination |
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| Value | !France* |
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|
Dialled number
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Selecting the report options
This section allows enables you to further narrow down your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the box.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/9568285/inbound_call_performance_options.png |
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Exclude weekends
If you would like to To exclude weekend calls from the search your report's results, simply select the tick-box to exclude weekend callsselect the
option.
Exclude transfers
Select this option if you would like to exclude transfers from the search results. For example if you want to see only how well calls were answered when first presented, you would choose to exclude transfersTo exclude transferred calls from your report's results, select the
option.
Hide unused
This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension from your report's results, simply select select the tickbox, as shown below:the Hide unused option.
Thresholds
When running this report you can define Define the threshold for your response time , as shown below. This example will show by entering a value in the text box provided. The example below shows the response times for calls answered within 5, 10 and 20 seconds, respectively.
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Group by
Select the time period by which you want to group the calls by : hour, day, month or year.
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