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| Header | Description |
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Hour/ Day/ Year
| Shows each hour, day or month of the period that you have selected. |
 | The total number of calls for the period you have selected. |
| Answered | - Ans: The total number of answered calls.
- Avg durn: The average length of an incoming, answered call.
- Avg resp: The average response time of an incoming, answered call.
- Max resp: The maximum response time for all calls within the selected period.
- x-xx s: The % of calls that were answered within the predefined target (x-xx s). e.g. If 68% is displayed under the '0- 5 s' heading, that means that 68% of all calls were answered in less than 5 seconds.
- %: The percentage of answered calls from the total number of incoming calls.
|
| Missed | - : The total number of missed calls.
- Avg durn: The average length of time a missed call rang before being abandoned.
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You may can also drill down into the report for more detail, e.g. to see hour-by-hour breakdowns as shown here.
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| URL | /download/attachments/9568285/inbound_call_performance_3.png |
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If you would like to go back and view this report for a larger section of the organisationTo modify your report to cover a larger organisational scope, click on the appropriate link in the breadcrumb, an element of the breadcrumb as shown below:-
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| URL | /download/attachments/4817244/breadcrumb.png |
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