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You can specify a cost range by using the symbol; to specify limits, use the comparison operators, >, <, and
.
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Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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| Header | Description |
|---|
| Time slot | The time period to which the other headers' results relate. |
| Missed |  : The total number of missed calls- Max: The maximum length of time a caller waited before abandoning the call (in seconds).
- Avg: The average length of time a caller waited before abandoning the call (in seconds).
|
| Answered | - : The total number of answered calls
- Ring time Max: The maximum length of time a caller waited before a call was answered (in seconds).
- Ring time Avg: The average length of time a caller waited before the call was answered (in seconds).
- Duration Max: The duration of the longest answered call (in hours, mins, secs.)
- Duration Avg: The average length of all answered calls (in hours, mins, secs.)
|
| Outbound | - : The total number of outbound calls
- Duration Max: The duration of the longest outbound call (in hours, mins, secs).
- Duration Avg: The average length of all outbound calls (in hours, mins, secs).
- Duration Total: The total duration of time spent on outbound calls
- Cost Avg: The average cost of all outbound calls
- Cost Total: The total cost of all outbound calls
|
You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:
| Screenshotmacro |
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817244/breadcrumb.png |
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