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The body of the report consists of a table showing a summary of your incoming calls grouped by hour, day or month - according to the period you have selected. Each line shows the following information:
| Header | Description |
|---|
Hour/ Day/ Year
| Shows each hour, day or month of the period that you have selected. |
 | The total number of calls for the period you have selected. |
| Answered | - Ans: The total number of answered calls.
- Avg durn: The average length of an incoming, answered call.
- Avg resp: The average response time of an incoming, answered call.
- Max resp: The maximum response time for all calls within the selected period.
- x-xx s: The % of calls that were answered within the predefined target (x-xx s). e.g. If 68% is displayed under the '0- 5 s' heading, that means that 68% of all calls were answered in less than 5 seconds.
- %: The percentage of answered calls from the total number of incoming calls.
|
| Missed | - : The total number of missed calls.
- Avg durn: The average length of time a missed call rang before being abandoned.
|
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