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The Missed Calls report analyses your missed calls data in order to see reveal which callers have and or haven't been responded to. Each missed call is given a priority rating depending on how many times and how often a caller attempted to make contact. The time window in which a call must be responded to , - if it is to be considered handled , - is user-definable.
The report has two clear tabs, and calls. The calls tab shows calls that were missed but never responded to. The calls tab shows calls that were missed initially but eventually responded to. This report is ideal for identifying lost calls and lost business.
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The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.
The report has two clear tabs, and calls. The calls tab shows calls that were missed but never responded to. The calls tab shows calls that were missed initially but eventually responded to.
Missed calls
The headers of this report are as follows:
| Header | Description |
|---|---|
| First Attempt | This column displays the date and time that the first call was missed. |
| CLI | The Calling Line Identity of the caller. Note this field will be blank if withheld. |
| Contact | The person or extension number who missed the call. If several were call, the word 'Various' will appear here. |
| Avg ring time | The average duration that the caller held for before hanging up. Note the period is determined by the Call back period set in the Options page e.g. 24 hours. |
| Attempts | The number of times the caller tried to get through without success. |
| Priority | The priority field allows you to prioritise those who called most often with the shortest ring time between calls. The priority is determined by the difference in time between the first and last call divided by the number of times they called. |
| Tip |
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Where more than one attempt has been made, simply click to expand and see all attempts. |
Handled calls
The headers of this report are as follows:
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