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| Header | Description | ||||
|---|---|---|---|---|---|
| First Attempt | The date and time of the first missed call. | ||||
| CLI | The telephone number of the remote caller. | ||||
| Contact | The person or extension number who missed the call. If several extension were called, the field will display
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| Avg ring time | The average length of time a missed call rang before being abandoned. | ||||
| Attempts | The number of times the caller tried to get through without success. | ||||
| Priority | The priority field allows you to prioritise those who called most often. The priority is determined by the difference in time between the first and last call divided by the number of times they called. |
| Tip |
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Click on any of the calls to expand each entry and see details of all attempts made by the caller. |
Handled calls
The
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To get more details on the previous lost calls, i.e. missed calls before it was eventually handled, simply click on the call and all calls will be displayed as shown below. The red calls are the earlier missed calls. Any calls shown in green were handled by a later inbound call being answered. Calls shown in blue were handled when someone made an outbound call.If you would like to go back and view this report for a larger section of the organisation, click on the appropriate link in the breadcrumb,
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To see details of all call attempts made by the remote caller, click on any call or on the
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:-
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