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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are Web, PDF, Excel, CSV and XML.
More details about each report format are available in the Setting the report format section above.
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Creating the report
Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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and have chosen any filters and options, you can either run the report immediately by clicking on the button, or schedule it for future delivery.
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If you click on the button, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
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The report's results
When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.The default target answer time is 10 seconds, and this can be changed, to suit your requirementsWeb format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The body of the report consists of a table showing a summary of the handling of your incoming calls on each day during calls, picked up at random, for the period you selected. Each line (or day) shows the following informationcolumn header of the table is described below:
| Header | Description |
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| Name | This column tells you which entity the data displayed refers to, e.g site, department user etc. |
| Answered | The answered calls columms are always displayed in shades of green. You can re-arrange based on any of the following selection criteria. You can click on each header to re-order from ascending to descending and vise versa.
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| Missed | The missed calls columns are always displayed in shaeds of red. You can re-arrange based on any of the following selection criteria. You can click on each header to re-order from ascending to descending and vise versa.
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: The total volume of calls received for the entity shown....