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The body of the report consists of a table showing a summary of calls , picked up at random, for the period you selected. Each column header of the table is described below:
The body of the report consists of a table showing a summary of your incoming calls for the period you have selected. The column headers of this table are described below:
| Header | Description |
|---|---|
| Name | This column tells you which entity the data displayed refers to, e.g site, department user etc. |
| Answered | The answered calls columms are always displayed in shades of green. You can re-arrange based on any of the following selection criteria. You can click on each header to re-order from ascending to descending and vise versa.
|
| Missed | The missed calls columns are always displayed in shaeds of red. You can re-arrange based on any of the following selection criteria. You can click on each header to re-order from ascending to descending and vise versa.
|
: The total volume of calls received for the entity shown....