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The Frequent Numbers report shows a top-ranking list of the most frequent outgoing calls. The reports This report is useful in deciding whether you need to should invest in private wires to common destinations - , such as your other branch offices - , or deciding choosing which telecom carrier you should use to various call carriers to use when calling various destinations. The information that this report information provides can also assist help you when negotiating negotiate call rates with your network provider(s)providers.

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Reporting_filter
FilterUser
ValueAll users

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Once you have selected the scope of your report, click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the Finish button.

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Call frequency

This option allows you to decide what dialled numbers you want the report to include, in terms of how frequent they are being dialled. Set the minimum frequency threshold in the

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LabelCall frequency
text box provideddetermines how frequently a call must have been dialled, in order to feature in the results of this reportFor example, if you want the results to include only phone numbers that have been called dialled twenty times or more, enter 
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Label20
as the minimum frequency, as shown below:

Reporting_filter
FilterCall frequency
Value20

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Reporting_filter
FilterGroup results by
ValueDialled number

Sort

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Choose to sort the results based on any of the options in the drop-down list provided:

Reporting_filter
FilterSort data by
ValueNumber of calls

Sort order

Choose from the

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LabelSort order
 drop-down list whether you want the results of the report to appear in ascending or descending order.

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The body of the report consists of contains a detailed table showing a summary of each frequently-called destination. The following column headers are used, with totals displayed at the foot of the table are described below:

HeaderDescription
Dialled numberThe telephone number that was dialled. Each number is a hyperlink which, if clicked, will display a list of individual calls
LocationThe location name associated with the corresponding each dialled number.
Number of callsThe total number of calls made to the corresponding dialled numbereach destination.
Total durationThe total time spent on calls to the corresponding dialled number (each destination, displayed in hh:mm:ss ) format.
Total costThe total cost of all calls made , irrespective of each call's local currencyto each destination.

All dialled numbers and locations in the table are shown as hyperlinks.  Clicking on a hyperlink displays an itemised list of calls to these destinations.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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