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| Header | Description |
|---|---|
| Handled | The date and time the call was handled. |
| CLI | The telephone number of the remote caller. |
| Contact | The person who eventually handled the call. |
| Duration | The duration of the handled call. |
| Attempts | The number of call attempts made before the call was eventually handled. |
| Priority | The priority is calculated by dividing the difference in time between the first and last call attempts, by the number of attempts. |
| Tip | ||||
|---|---|---|---|---|
Click Clicking on an individual call to see will show an itemised list of all call attempts made by a remote caller or, to see an itemised list for all calls, click that same caller; clicking on the
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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