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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Select this option if you would like to display any associated account codes as an additional column in this report..
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Tick this option to include only calls that have a score associated with them, e.g. calls that have already been listened to and scoredbeen previously scored.
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More details about each report format are available in the Setting the report format section above.
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<a id="Creating the report"></a> |
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<a id="The report's results"></a> |
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The body of the report consists of a table showing a summary of calls , - picked up at random , - for the period you selected. Each column header of the table is described below:
Header | Description |
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Date & Timetime | The date and time the call started |
Source | The place from where the call originated |
CLI | The telephone number of the remote caller for inbound calls |
Route | The information displayed in this field is determined by the type of call:
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Destination | The information displayed in this field is determined by the type of call:
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Response | The length of time it took for the call to be answered (i.e. the response time) |
Duration | The duration of the call (in hours, minutes and seconds) |
Cost | The cost of the call |
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