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To apply a markup for an individual user, navigate to the 

Tabmacro
LabelDirectory
 tab,  select locate the user you are interested in and click the 
Buttonmacro
LabelProperties
 button.  On   In the User properties window that appears, select the Markup tab and enter a description and percentage markup in the boxes provided, then click on the Save button.

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The body of the report consists of an itemised call list for each billed user. Each itemised list has the following column headers:

HeaderDescription
Date & timeTimeThe date and time the call started.
Dialled numberThe telephone number that was dialled.
DestinationThe location name associated with the dialled number.
DurationThe total time spent on the call, in hh:mm:ss format.
CostThe cost of the call(s).
SubtotalThe total cost of all outgoing calls for each user.
Bill totalThe total cost of all outgoing calls for all users.
TaxThe sales tax to apply to the bill (if applicable).
Total payableThe total amount payable, including taxes.

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