Summary graphs

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• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Grey: Internal calls
• Mauve: Internal non-connected callcalls
• Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
• Pink: Tandem callcalls

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This graph shows a snapshot of the day's calls broken down by half hour. Using the same colour coding as above, you can -hour, allowing you to quickly identify peaks and troughs in call volume and volumes to identify busy periods at-a-glance:.

Each call type is colour-coded using a system-wide colour scheme as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• GrayGrey: Internal calls
• Mauve: Internal non-connected callcalls
• Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
• Pink: Tandem callcalls

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Call volume by charge band

This graph shows a snapshot of today's calls based on their destination. This allows , allowing you to identify at-a-glance where you call most often, grouping your calls into easily-identifiable geographic classes, such as .  Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

The By default, the following colour scheme used in this graph is as followsis used to identify calls to each geographical group:

• Red: Personal/Mobile calls
• Green: Local calls
• Blue: National calls
• Yellow: International calls
• Purple: Other calls

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