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User groups are containers of users and they often mimic the organisational structure of your company. The User groups allow , allowing senior management to report on calls by department and then drill-down further to see individual user activity. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department. See the Web users section for more For information on how to apply these restrictions, check the Web users section.
The When you first configure the system, a user group called Discovered Users folder is the User group created by default in the system Directory. The function of the
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The Discovered Users folder should not be deleted from the Directory, as it i |
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