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User groups are containers of users and they often mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department. For information on how to apply these restrictions, check the Web users section.
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When you first configure the system, a user group called Discovered Users is created by default in the Directory. The function of the
folder is to pick up newly
discovered extensions, and it should not be renamed or deleted from the Directory. As you add your own groups in the Directory, extensions can be moved across from the
Discovered Users folder into the newly created ones.
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